Shipping policy

Shipping & Returns

 

Currency

All prices on our website are shown in US Dollars.

Returns

We want you to love your experience with us. We accept returns within 30 days of the date you received your order.

To be eligible for a return, your item must be unused, unopened, and in its original packaging with all contents intact. Because the All-In-One Facial requires pairing and mixing of the Lifting Serum and Gelling Solution — and each pairing is formulated for a single application — we cannot accept returns of opened product. This protects the freshness and integrity of the active ingredients, which begin working the moment they are combined.

A flat $15 return processing fee is deducted from your refund to cover return shipping and handling. This fee is waived if:

  • You choose an exchange instead of a refund, or
  • Your item arrived damaged or defective.

All returns require prior authorization. To start a return, email us at customercare@hanacure.com and we will provide your return authorization and return shipping instructions. Returns sent without authorization cannot be processed.

Returns outside the 30-day window are subject to approval at the sole discretion of Bonnie & Claus Inc. (Hanacure).

Refunds

Once your return is received and inspected, we will email you to confirm approval or let you know if there are any issues.

If approved, your refund will be processed and credited to your original payment method within 5–7 business days, less the $8.95 return processing fee where applicable. Original shipping charges are non-refundable.

Missing or Delayed Refunds

If you haven't seen your refund come through yet:

  1. Double-check your bank account.
  2. Contact your credit card company — it can take a few days for a refund to officially post, even after it has been processed on our side.
  3. Contact your bank — there is often additional processing time before a refund appears.

If you've completed these steps and still don't see your refund, reach out to us at customercare@hanacure.com.

Sale & Final Sale Items

Items clearly marked "Final Sale" at the time of purchase are not eligible for return or refund. All other discounted items follow our standard return policy.

Exchanges

If your item arrived damaged or defective, we're here to help — at no cost to you. Email us at customercare@hanacure.com and we will arrange an exchange for the same item, including a prepaid return label where required.

Gifts

If your item was marked as a gift at purchase and shipped directly to you, you'll receive store credit for the value of your return, less the return processing fee where applicable. Once the returned item is received and inspected, your store credit will be issued by email.

If the order was not marked as a gift, or the purchaser had the order shipped to themselves, the refund will be issued to the original purchaser.

Order Changes & Cancellations

You can update or cancel your order within one hour of placing it. After that, we're unable to make changes, as your order will have already been processed for shipment. Once shipped, couriers do not allow address changes for security reasons.

Shipping

We process orders within an hour of placement and ship within 24 hours. Orders placed on Fridays or over the weekend ship the following Monday.

  • Standard shipping (US): 5–8 business days
  • Rush: 2–4 business days
  • Overnight: Orders placed after 9 am PST on Fridays ship Monday for Tuesday delivery — please plan ahead.

Once your package is transferred to the courier, delivery becomes the courier's responsibility. If your shipment is lost or damaged in transit, please file a claim directly with the courier; you can also contact us at customercare@hanacure.com for assistance.

We are not responsible for shipments sent to freight forwarding services or companies, regardless of the shipping method selected. If your shipping address is a forwarding address, you are responsible for contacting your forwarding service to locate your shipment.

Weather delays are outside our control, and we cannot be responsible for weather-related delivery delays.

Incorrect Shipping Information

Please double-check your shipping address at checkout — we ship to the address you provide. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for the $8.95 return processing fee plus the cost to reship your order. If you prefer a refund instead, we will refund your order minus the return processing fee and any original shipping charges.

Preorders

Sometimes our products sell out. When this happens, we offer Preorders for a future ship date, clearly marked on our website and during checkout.

To guarantee your spot in line, payment is processed at the time you place your Preorder. You may cancel your Preorder for a full refund up to 24 hours before its scheduled ship date.

To cancel or check the status of your Preorder, email customercare@hanacure.com