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Help & FAQ

How does it work?

The Lifting Serum is mixed with the Gelling Solution to create a Purifying Compound that absorbs and discharges all impurities deep in your pores. The Purifying Compound fuses with carbon dioxide in the air with our CO2 OctoLift™ technology and creates a strong binding force that produces the lifting and firming effects on your skin. Within minutes, powerful botanical extracts are released to soothe and calm problematic skin while peptides work to target all other signs of aging, revealing a noticeably improved complexion, time after time.

Why is this better than other masks, injections, laser treatments, or facials?

The problem with the skin care industry is that injections are invasive, laser treatments are expensive (which usually only target 1 or 2 problems), and there are hundreds of products that make false claims. Hanacure simplifies the process in addressing all major skin concerns with just one product. There is no other product on the market that shows signs of improvement within 20 minutes and continues to transform with every use.

What’s inside?

We discovered the miraculous combination of the Purifying Compound, natural botanical extracts, and powerful peptides. They all work together to soothe and calm skin while fighting signs of aging. We do not use any parabens, sulfates, or phthalates. All our products are dermatologist tested, hypoallergenic, and never tested on animals. For the active ingredient list, please refer to the photo of the box or the "Ingredients" tab on this page: https://www.hanacure.com/products/the-all-in-one-facial-starter 

 

Our products do not contain parabens, sulfates, or phthalates.

We are dermatologist tested and hypoallergenic.

What is CO2 OctoLift™?

CO2 OctoLift™ is the reaction that takes place when the Purifying Compound fuses with CO2 in the air to create a strong binding force that produces the lifting and tightening effects on your face. When fanning your skin, the intensity of the tightness will increase. This helps with fighting signs of aging while the Purifying Compound absorbs the impurities and discharges it from your skin.

What is the Purifying Compound?

The Purifying Compound is made when the Lifting Serum is mixed with the Gelling Solution. In its liquid state, it seeps deep into your pores and begins to react with the CO2 in the air (see CO2 OctoLift™) for lifting and tightening effects. As it re-solidifies after fusing with CO2, the Purifying Compound absorbs all the impurities from your skin to be discharged when rinsed.

Who is this made for? Does this work for all types of skin?

Hanacure was designed for everyone. We believe steps taken for anti-aging should begin at any age. Everyone deserves a chance at achieving flawless looking skin.

Please consult your physician if you are pregnant or nursing before use.

 

How do I use this?

Each Lifting Serum is paired with a Gelling Solution. Pour Lifting Serum into Gelling Solution, shake well for 20 seconds for Purifying Compound to form and apply it evenly on face, neck, hands with brush. Can use sparingly under eyes but avoid direct contact with eyes, lids, and lips. Rinse thoroughly with warm water after about 20-25 minutes. For more detailed information and photos, please refer to HOW TO USE.

When should I use this?

We generally recommend using the mask 2 times per week until you achieve your desired results. After that, a few times per month or any time your skin needs a quick pick me up.

The participants in our clinical studies on the Science page were instructed to use our product once every three days for 31 days. However, everyone’s skin reacts differently and results do vary from person to person. Some were able to see dramatic results within just 1 application in 20 minutes, others with more certain skin concerns saw results within a few uses, others with aggressive skin concerns saw improvement after 8-10 uses. 

Similar to exercise, the results are cumulative. You can also view our second Instagram account @hanacureeffect to see other people's experiences.

How often can I use this?
We recommend our All-In-One Facial once or twice per week, at least 3-4 days apart, until desired results, and then you can use a little less frequently thereafter.
We also recommend following with our Nano Emulsion to maximize the results.
 
Our Nano Emulsion is a pH neutralizing daily moisturizer designed to improve your skin’s tone and texture. It is formulated with a sodium hyaluronate base, which is the optimized version of hyaluronic acid. It’s then combined with squalane, a moisture-locking emollient, and packed with the highest grade peptides at a concentration so high, making the entire product equivalent to several eye creams and even serums.
The results are cumulative with dedicated use.  Upon noticing results you may use less frequently (once or twice per month) to keep your results or right before an event to have a camera-ready glow.

 

Can I use the mask after CO2 laser, chemical peels, acids, microdermabrasion, retinoids, or other medications?

Laser treatments, peels, acids, RX treatments, microdermabrasion, and certain retinoids all require the skin to go through a 1-2 week healing process. The All-In-One Facial is an active treatment with intense tightening and lifting effects, so please wait for your skin to fully recover from those treatments prior to using our mask. We do not recommend using with severely skin-drying products, or any other products that can cause irritation, such as acne medication. Please consult your dermatologist with any concerns.

Can I use the mask if I have Botox or fillers?

 Due to differing amounts of injections, some should wait a little longer than others. Please consult with your doctor to see how long you should wait if you have had recent injections. 

 

Why am I red after using this?

Due to the different levels of melanin in our skin, it’s common for people with fair and sensitive skin to experience redness. Don’t worry, it’s only temporary and will subside within 2 hours. The reason for this, is improvement of blood circulation as CO2 OctoLift™ and peptides work to begin skin regeneration.

For those with sensitive skin, we recommend using the facial for 15-20 minutes. However, you may still increase the intensity of the facial by fanning the face. 

 

Does this cause allergic reactions?

Our product is hypoallergenic, we do not use any ingredients that are known to cause any allergic reactions, as confirmed with third party labs for safety standard testing. However, please discontinue use and consult a medical expert if you notice any irregularities for over 2 hours.

 

How long do the results last?

Studies found that with dedicated use (1-2 times per week) for 2-3 months, the results can last for several months. Results may vary due to the severity of the skin concern. There are cumulative results with dedicated use.

Can I use this while pregnant or nursing?

Since pregnancy can influence how one's skin reacts, please consult with your physician.

The active ingredients consist of peptides and botanicals, and can be found at https://www.hanacure.com/products/the-all-in-one-facial-starter under the "Ingredients" tab.

Are your products vegan?

All of our products are vegan. We do not test on animals.

 

At what age can you use this?

This product was designed for anyone, at any age. However, if under the age of 16, please ask for parental or legal guardian approval. Beauty can never blossom too early.

Where can I purchase?

Our brand is only available on our own website at www.hanacure.com and through the following department stores and boutiques: 

Neiman Marcus

Bergdorf Goodman

Violet Grey

 

Your skin is very important to us. Please beware of dangerous fakes, unauthorized resellers, or extremely marked up pricing on third-party sites such as Amazon or eBay.

 

When can I expect shipment?

We ship within 24 hours after the order has been placed. Orders with Standard shipping in the US are then delivered within 10 business days. Orders made with Rush shipping are delivered within 3-4 business days. Orders made with Overnight shipping are delivered within 1-2 business days. Overnight orders must be placed by 3 pm PST.

Orders outside of the US are delivered around 10-20 business days (depending on customs clearance ). We will always try our best to beat your expectations.

All orders are shipped on the following Monday if placed on Friday or over the weekend.

What is your shipping and return policy?

Since our product requires pairing and mixing of the lifting serum and gelling solution and each pairing is only for 1 application only, we cannot accept any returns for this product once opened. This is to protect the freshness and integrity of the ingredients in our product. Immediate use is required once the product is opened.

You have 15 days upon receipt of the product for a full refund minus shipping if the product is shipped back unopened.

What if I need to change my shipping address after my order was placed?

We are able to make address changes for you within 1 hour of your order placement. We are unable to make any changes once the order is shipped and with the courier. Please double check your shipping address when placing the order and with the order confirmation.

If selecting our Free 1-2 day Delivery service, please be sure your address is correct as we ship immediately and won't be able to make any address changes after the order has been placed. 

 

Will Hanacure have more products?

Absolutely. We are one of the few personal and skincare brands that are vertically integrated. This means we own our R&D and production facilities, allowing us full control over the raw materials we source and any groundbreaking formulations we develop. By leveraging our own platform, we are able to formulate our products with the highest quality ingredients and include higher concentration of them for optimal efficacy. This allows us to create products that deliver on their promises at an accessible price.

Please subscribe to our email to stay up to date on the latest product releases.

 

Where is this made?

We are an American company with operations in both the US and South Korea. We do not test on animals, nor are our ingredients tested on animals. All of our products are vegan and go through safety and clinical studies in the US. 

 

Is Amazon An Authorized Dealer of Hanacure?

We DO NOT sell any products on Amazon or eBay. Please beware of dangerous fakes, extremely marked up pricing, or even pre-used products.

 

Why did the founders create this?
Our team has skin in the game. A Hollywood makeup artist, a serial entrepreneur, and a chemist with over 10 years of experience each — we don’t just love skincare, we know skincare in and out. Hanacure started as a solution on set to give the results of a professional level treatment at home.
We launched our signature All-In-One Facial and jump started the minimalist skincare movement by decluttering complicated routines that often failed to live up to their claims. We quickly realized that in order to transform the space, we couldn’t stop with just one product. That’s why we’ve grown into a skincare and personal care brand focused on innovation that improves the way people think and care for their skin.
Our constant innovation is possible due to our integrated model that allows us the ability to research, develop, and create in-house. This enables us to procure the finest grade ingredients in high concentrations, yet at an accessible price for our customers. Through our vertical platform and data-driven approach, we maintain the unique resources to develop high performance products that deliver confidence and inspire happiness. 
What is the Hanacure Nano Emulsion?

Our Hanacure Multi-Peptide Nano Emulsion is our pH neutralizing daily moisturizer designed to improve your skin’s tone and texture. It is formulated with a sodium hyaluronate base, which is the optimized version of hyaluronic acid. It’s then combined with squalane, a moisture-locking emollient, and packed with the highest grade peptides at a concentration so high, making the entire product equivalent to several eye creams and even serums. Please apply on a daily basis, particularly after our All-In-One Facial and / or Hanacure Microphol Cleanser.

We do not formulate with parabens, sulfates, and phthalates, and our emulsion does not contain colorants, fragrance, or alcohol. It is hypoallergenic, vegan, and not tested on animals.

 

What is the Hanacure Microphol Neutralizing Cleanser?

Our Microphol Cleanser is a gentle balm designed to be the perfect starting point from which to build your skincare regimen. Engineered to be pH neutralizing, our daily cleanser includes pholiota, a special mushroom that retains 6000x its water weight to retain moisture while cleansing impurities off the skin. 

The pH balancing and luscious lather calms irritation and leaves the skin feeling fresh and hydrated after a deep cleanse. Please follow with our All-In-One Facial and / or Nano Emulsion.

 

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