Returns
We are pleased to accept timely returns of unopened and undamaged items within 15 days from the date you received your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any product returned outside of the 15-day return policy are at the discretion of Bonnie & Claus Inc. (Hanacure).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all contents unopened.
Since our product requires pairing and mixing of the lifting serum and gelling solution and each pairing is only for 1 application only, we cannot accept any returns for this product once opened. This is to protect the freshness and integrity of the ingredients in our product. Immediate use is required once the product is opened.
To return your product, please mail the unopened package to:
Bonnie & Claus Inc.28936 Avenue Williams
Valencia, CA 91355
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds (if applicable)
You have 15 days upon receipt of the product for a full refund minus shipping if the product is shipped back unopened and undamaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Any product returned outside of the 15-day return policy are at the discretion of Bonnie & Claus Inc. (Hanacure), and may or may not be accepted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@hanacure.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@hanacure.com and send your item to:
Bonnie & Claus Inc.28936 Avenue Williams
Valencia, CA 91355
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Orders placed before 11am PST on Friday are shipped same day for delivery the following Monday. Orders placed after 11am PST on Fridays and through the weekend are shipped the following Monday and will be delivered the following Tuesday. Please plan accordingly.
We are responsible for your new purchase until it reaches the Post Office.
In the case that your shipment is lost or damaged in transit, you are responsible to file the claim with USPS. We are not responsible for lost packages during transit or shipments sent to forwarding services or companies, regardless of the shipping service selected. If you place an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment.
We are not responsible to weather related damage or delays. Once orders leave our warehouse, it is completely out of our control.
Shipping Times
We ship out within 1 day after orders are made. Orders made with Standard shipping in the US are delivered within 7 business days. Orders made with Rush shipping are delivered within 3-4 business days. Orders made with Overnight shipping are delivered within 1-2 business days. Overnight orders must be placed by 3 pm PST.
Orders outside of the US are delivered around 10-20 business days (depending on customs clearance ). We will always try our best to beat your expectations.
All orders are shipped on the following Monday if placed on Friday or over the weekend.
Incorrect Shipping Information
Preorders (if applicable)
We accept Preorders for products that have been sold out of stock. We clearly indicate on the top of our website as well as in the checkout process when we are out of inventory and are only accepting Preorders for a future ship date.
Due to increase in demand and limited supply runs, payments are immediately processed upon Preorder placements to guarantee the order.
You may wish to cancel for a full refund at any time 24 hours prior to your Preorder ship date. Please email customercare@hanacure.com for cancellations or for any shipment updates.
